Nature of Business steiff24 is not and does not run a web shop. All purchase agreements are concluded and implemented on an individual basis in direct personal communication between the buyer / seller and steiff24.
Buyer’s Right of Withdrawal You can return any product purchased from steiff24 to us free of charge within 30 days of receipt without giving reasons. If the purchased items show signs of wear or damage during the return, we reserve the right to assert claims for compensation.
Shipping / Returns We deliver all our items by insured parcel. Shipping costs in Germany and worldwide deliveries are based on the current price list of DHL and will be notified by us in advance to the buyer. We like to combine orders on customer request to cost-effective package sizes and numbers. We can not guarantee shipping dates and information. They depend on the relevant services performed by the shipping provider.
Transport damage The transport risk bears steiff24 and therefore we only ship by insured parcel. If the goods arrive damaged through transport, customer has to secure appropriate evidence, make photos, inform us and provide us with all goods / materials at our expense (return parcel in outer packaging). It takes up the free right of withdrawal.
Maturity and payment steiff24 delivers only against payment in advance. Payments can be made by bank transfer, paypal or cash.
Retention of title Until complete delivery, goods remain property of steiff24.
Scope For all business relations of steiff24 and the buyer, only this terms and conditions of steiff24 apply at the time of order. Any deviation must be expressly approved in writing by steiff24.
Conclusion of contract and resignation steiff24 reserves the right to accept orders only to the valid terms and conditions, when availability and delivery of the ordered item/s can be guaranteed. Typing and calculation errors on the websites of steiff24 entitle steiff24 also to resignate or non-accept an order.
Privacy and Security steiff24 hereby assures that we do not provide your personal information to third parties. The customer expressly agrees to the use of this limited collection, processing and use of personal data to handle the respective order or inquiry.
Jurisdiction The place of jurisdiction is Munich, Germany.